FREQUENTLY ASKED QUESTIONS

There technically is nothing to install as our hot tubs come fully assembled. The hot tub requires a flat-level base & dedicated electrical service. Most dealers provide base installation services. A certified electrician must perform the electrical service. Once the base and electrical service are complete, your dealer offers VIP delivery & set-up service including: (1) Delivery to the home (2) Transfer hot tub to the prepared base (3) Assembly of step (4) Assembly of cover lifter (5) Coordinate electrical connection (6) Fill, run and test (7) Hot tub operation orientation (8) Assist with connecting hot tub to Wi-Fi and smartphone (9) Provide water care instructions (10 Neatly bag packaging for customer disposal. The white glove delivery & set up fee is $500 to $750 for fully accessible, ground-level access. Should the backyard not be accessible, requiring a crane, or if the hot tub needs to be placed on an elevated surface such as a second-story deck, additional charges will apply.

Our hot tubs range from $6,495 to $19,997, depending on size, features, and design. On average in Canada, a quality hot tub costs between $6,000 and $20,000.

For Canadian winters, a well-insulated hot tub with an efficient heater and thermal cover is essential. Our hot tubs are designed for year-round use, even in freezing temperatures.

Generally, you should change the water every 3 to 4 months, depending on usage and water quality. Regular maintenance helps extend the time between changes.

Our customers prefer bromine for its gentler effects on skin and eyes compared to chlorine. You’ll also need pH balancers, alkalinity adjusters, and shock treatments.

Rinse the filter weekly and soak it in a filter cleaner once a month. Replace it every 12 to 24 months for best performance.

A standard hot tub heats at about 3-6°F per hour, meaning it can take 8-24 hours to reach the desired temperature from a cold start.

Yes! Our well-insulated hot tubs with a proper cover can be used in winter. It’s a great way to relax outdoors, even in sub-zero temperatures.

On average, a hot tub in Canada costs $30 to $50 per month in electricity, depending on size, usage, and insulation.

Should you require service for your Northern Hot Tub, we recommend calling your local Northern Hot Tubs dealer. Our dealers have the technical resources and access to original parts to ensure that your Northern Hot Tub is repaired to factory specifications.

Regularly test and balance water chemistry, clean the filters, drain and refill as needed, and keep the cover on when not in use.

A well-maintained hot tub can enhance outdoor living spaces and may add appeal to potential buyers, though its effect on home value varies.

Plug-and-play hot tubs run on a 120V outlet, making them easy to set up. Standard hot tubs require 240V wiring, which supports more powerful heaters and jets.

hot tub should sit on a solid, level surface, such as a concrete pad, pavers, or a reinforced deck.

Turn off the power, connect a garden hose to the drain valve, and let the water flow out. Refill with fresh water, then balance the chemicals.

A hot tub is smaller and designed for relaxation, while a swim spa offers space for swimming and hydrotherapy exercises.

Children can enjoy a hot tub under adult supervision and at lower temperatures (98°F or below). Avoid long soaks to prevent overheating.

Hydrotherapy uses water and massage jets to ease muscle tension, improve circulation, and reduce stress.

Yes! The heat and jets promote blood flow, helping to relieve soreness and speed up muscle recovery after workouts.

While there are alternatives like ozone and saltwater systems, you still need some chemicals to maintain water safety and prevent bacteria.

Outdoor hot tubs offer fresh air relaxation, year-round enjoyment, and hydrotherapy benefits, making them a great investment for wellness and entertainment.